Privacy Policy

At Nureza Shop, we value the trust you place in us when you shop for your favorite products, from elegant home décor to the latest tech gadgets and health essentials. Protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, and protect your data in accordance with the laws of the Kingdom of Saudi Arabia and international data protection standards.

1. Information We Collect

When you visit or make a purchase from Nureza Shop, we may collect the following types of information:

A. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

B. Payment Information

  • Payment details are processed securely through trusted third-party gateways.

  • We do not store or have access to your credit/debit card details.

C. Order & Purchase Information

  • Product details, purchase history, order tracking, and transaction records.

D. Technical Information

  • IP address, browser type, operating system, and device information.

  • Cookies and similar technologies used to improve user experience.

E. Communication Data

  • Any messages, reviews, or emails you send to our support team.

2. How We Use Your Information

We collect and process your data for the following purposes:

  • To process and deliver your orders efficiently.

  • To send order confirmations, shipment updates, and customer notifications.

  • To provide customer support and respond to inquiries.

  • To improve our website, product selection, and overall service quality.

  • To send promotional messages or offers (only if you have opted in).

  • To comply with legal and regulatory requirements under KSA law.

3. How We Protect Your Information

Your security matters to us. We use industry-standard security measures, including:

  • SSL (Secure Socket Layer) encryption to protect your data during online transactions.

  • Secure third-party payment processors for all financial transactions.

  • Limited internal access — only authorized staff can handle sensitive data.

  • Regular audits to ensure compliance with privacy regulations.

We will never sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We only share your data when necessary to provide you with our services:

  • Shipping Partners: To deliver your products to your location.

  • Payment Gateways: For processing secure payments.

  • Service Providers: To assist with IT management, analytics, or email notifications.

  • Legal Authorities: When required by Saudi Arabian law or court order.

All our partners are required to maintain strict confidentiality and security measures.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience by remembering your preferences and improving website performance.

  • Cookies help us understand browsing behavior and offer personalized recommendations.

  • You can choose to disable cookies through your browser settings, but certain site features may not function properly.

6. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purpose for which it was collected.

  • Comply with legal obligations.

  • Resolve disputes and enforce our policies.

Afterward, your data is securely deleted or anonymized.

7. Your Rights as a Customer (Under KSA Law)

As a valued customer of Nureza Shop, you have the right to:

  • Access your personal data.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal obligations).

  • Withdraw consent to receive marketing communications.

If you wish to exercise any of these rights, please contact us at:
📧 nurezashopksa@gmail.com

8. Children’s Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect data from children. If you believe a child has provided us their information, please contact us immediately for removal.

9. Changes to This Policy

We may occasionally update this Privacy Policy to reflect new legal requirements or changes in our practices. Updates will be posted on this page with the last updated date shown at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us:
📧 nurezashopksa@gmail.com

We’re always ready to assist and ensure your shopping experience remains safe, transparent, and enjoyable.