Shipping Policy

Email: Nurezashopksa@gmail.com

Thank you for shopping with Nureza Shop. We aim to provide a smooth, reliable, and fast delivery experience for all our customers across the Kingdom of Saudi Arabia.

🕒 Processing Time

  • All orders are processed within 24–48 hours (1–2 business days) after payment confirmation.

  • Once processed, your order will be packed and handed over to our shipping partners for delivery.

  • Orders placed on weekends or public holidays will be processed on the next working day.

📦 Delivery Time

  • Standard Delivery Time: 3–4 business days (within major cities in KSA).

  • Maximum Delivery Time: 7 business days (for remote or smaller areas).

🕰️ Please note that delivery times may vary depending on your location and courier workload.

🌍 Shipping Coverage

We currently ship across all regions of Saudi Arabia, including:

  • Riyadh

  • Jeddah

  • Dammam

  • Mecca

  • Medina

  • And other major and regional cities

💰 Shipping Charges

  • Free shipping may be offered on select products or during promotional periods.

  • In general, shipping costs are calculated at checkout based on your location and order weight.

🧾 Order Tracking

Once your order has been shipped, you will receive an email or SMS containing:

  • Your tracking number

  • A link to track your shipment in real-time

If you do not receive a tracking update within 2 days after your order, please contact us at
📧 Nurezashopksa@gmail.com

⚠️ Delays and Unexpected Circumstances

While we strive to deliver your products on time, unexpected events such as:

  • Weather conditions

  • Courier delays

  • Holidays

  • Customs inspections (for imported items)

may cause slight delivery delays. We appreciate your patience and understanding in such cases.

💬 Order Not Received

If your order hasn’t arrived within 7 business days after the estimated delivery window:

  1. Please check your tracking information first.

  2. Contact us at 📧 Nurezashopksa@gmail.com, and we’ll immediately investigate the issue with our courier partner.

🚫 Wrong or Incomplete Address

Please make sure your delivery address and phone number are entered correctly during checkout.
We are not responsible for delays or losses caused by incorrect shipping information provided by the customer.

🔁 Returns Due to Failed Delivery

If your package is returned to us due to:

  • Wrong address

  • Missed delivery attempts

  • Unclaimed parcel

We can reship it after confirming the correct address (additional shipping fees may apply).

✅ Our Commitment

At Nureza Shop, your satisfaction is our top priority. We ensure your order is packed carefully and delivered safely to your doorstep within 3–7 days.