Refund Policy

Email: Nurezashopksa@gmail.com

Thank you for shopping at Nureza Shop. We truly value your trust in us. Please read this policy carefully to understand your rights and options regarding returns, exchanges, and refunds.

🕒 Return Window

We offer a 7-day return policy from the date you receive your order.
After 7 days, unfortunately, we cannot offer a refund or exchange.

📦 Eligibility for Return

To be eligible for a return:

The item must be unused, in the same condition that you received it, and in its original packaging.
The product must include all original accessories, manuals, and tags (if applicable).
You must provide a receipt or proof of purchase.

Returns are not accepted if:

The item has been used, damaged, or altered.
The product is a personal care item, beauty product, or health-related item that has been opened for hygiene reasons.
The product was marked as a final sale item.

🚚 Return Shipping Costs

Customers are responsible for covering their own shipping costs when returning an item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping (if prepaid) will be deducted from your refund amount.

⚠️ Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Clear photos or videos showing the issue.
Your order number and full name.

We will review your case and offer a replacement or refund depending on product availability.

💳 Refunds (If Applicable)

Once your return is received and inspected:

We’ll notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within 7–14 business days, depending on your bank or payment provider.

🔁 Exchange Policy

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at
📧 Nurezashopksa@gmail.com

🚫 Non-Returnable Items

The following items are not eligible for return:

Beauty or health products once opened.
Perishable goods or consumable items.
Electronic gadgets that have been activated or customized.
Discounted or final-sale items.

🏠 Order Cancellations

You can cancel your order within 24 hours of placing it if it has not yet been shipped.
Once your order has been processed or dispatched, it can no longer be canceled.

💬 How to Initiate a Return

To start a return, please email us at
📧 Nurezashopksa@gmail.com

Include:

Your full name
Order number
Reason for return
Photos/videos (if applicable)

Our team will review your request and provide the return address and instructions.

✅ Note

Nureza Shop reserves the right to refuse any return that does not meet the above conditions.
Refunds are not guaranteed for items returned without prior authorization.

Nureza Shop Quality Products. Trusted Service.
Your satisfaction is our top priority.