The Ordinary Glycolic Acid 7% Toning Solution - 240 ml

Email: Nurezashopksa@gmail.com

Thank you for shopping at Nureza Shop. We truly value your trust in us. Please read this policy carefully to understand your rights and options regarding returns, exchanges, and refunds.

🕒 Return Window

We offer a 7-day return policy from the date you receive your order.
After 7 days, unfortunately, we cannot offer a refund or exchange.

📦 Eligibility for Return

To be eligible for a return:

• The item must be unused, in the same condition that you received it, and in its original packaging.

• The product must include all original accessories, manuals, and tags (if applicable).

• You must provide a receipt or proof of purchase.

Returns are not accepted if:

• The item has been used, damaged, or altered.

• The product is a personal care item, beauty product, or health-related item that has been opened for hygiene reasons.

• The product was marked as a final sale item.

🚚 Return Shipping Costs

• Customers are responsible for covering their own shipping costs when returning an item.

• Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping (if prepaid) will be deducted from your refund amount.

⚠️ Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Clear photos or videos showing the issue.

• Your order number and full name.

We will review your case and offer a replacement or refund depending on product availability.

💳 Refunds (If Applicable)

Once your return is received and inspected:

• We’ll notify you by email about the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment within 7–14 business days, depending on your bank or payment provider.

🔁 Exchange Policy

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at
📧 Nurezashopksa@gmail.com

🚫 Non-Returnable Items

The following items are not eligible for return:

• Beauty or health products once opened.

• Perishable goods or consumable items.

• Electronic gadgets that have been activated or customized.

• Discounted or final-sale items.

🏠 Order Cancellations

You can cancel your order within 24 hours of placing it if it has not yet been shipped.
Once your order has been processed or dispatched, it can no longer be canceled.

💬 How to Initiate a Return

To start a return, please email us at
📧 Nurezashopksa@gmail.com

Include:

1. Your full name

2. Order number

3. Reason for return

4. Photos/videos (if applicable)

Our team will review your request and provide the return address and instructions.

✅ Note

• Nureza Shop reserves the right to refuse any return that does not meet the above conditions.

• Refunds are not guaranteed for items returned without prior authorization.

Nureza Shop Quality Products. Trusted Service.
Your satisfaction is our top priority.

Email: Nurezashopksa@gmail.com

Thank you for shopping with Nureza Shop. We aim to provide a smooth, reliable, and fast delivery experience for all our customers across the Kingdom of Saudi Arabia.

🕒 Processing Time

• All orders are processed within 24–48 hours (1–2 business days) after payment confirmation.

• Once processed, your order will be packed and handed over to our shipping partners for delivery.

• Orders placed on weekends or public holidays will be processed on the next working day.

📦 Delivery Time

• Standard Delivery Time: 3–4 business days (within major cities in KSA).

• Maximum Delivery Time: 7 business days (for remote or smaller areas).

🕰️ Please note that delivery times may vary depending on your location and courier workload.

🌍 Shipping Coverage

We currently ship across all regions of Saudi Arabia, including:

• Riyadh

• Jeddah

• Dammam

• Mecca

• Medina

• And other major and regional cities

💰 Shipping Charges

• Free shipping may be offered on select products or during promotional periods.

• In general, shipping costs are calculated at checkout based on your location and order weight.

🧾 Order Tracking

Once your order has been shipped, you will receive an email or SMS containing:

• Your tracking number

• A link to track your shipment in real-time

If you do not receive a tracking update within 2 days after your order, please contact us at
📧 Nurezashopksa@gmail.com

⚠️ Delays and Unexpected Circumstances

While we strive to deliver your products on time, unexpected events such as:

• Weather conditions

• Courier delays

• Holidays

• Customs inspections (for imported items)

may cause slight delivery delays. We appreciate your patience and understanding in such cases.

💬 Order Not Received

If your order hasn’t arrived within 7 business days after the estimated delivery window:

1. Please check your tracking information first.

2. Contact us at 📧 Nurezashopksa@gmail.com, and we’ll immediately investigate the issue with our courier partner.

🚫 Wrong or Incomplete Address

Please make sure your delivery address and phone number are entered correctly during checkout.
We are not responsible for delays or losses caused by incorrect shipping information provided by the customer.

🔁 Returns Due to Failed Delivery

If your package is returned to us due to:

• Wrong address

• Missed delivery attempts

• Unclaimed parcel

We can reship it after confirming the correct address (additional shipping fees may apply).

✅ Our Commitment

At Nureza Shop, your satisfaction is our top priority. We ensure your order is packed carefully and delivered safely to your doorstep within 3–7 days.